Frequently Asked Questions

Most frequent questions and answers

Shopping Information

Free Standard UK Delivery although some remote area restrictions apply. For these areas an additional charge may be required. The below postcodes areas will be subject to a longer delivery lead times and additional charges: • All AB, DD, IV, KW & PH areas • PA17 – PA19 • PA19 – PA69 • PA70 – PA77 • All HS, ZE, GY, JE & BT areas Our delivery service is limited to the UK including Northern Ireland.
Most orders placed before 11.30am are despatched the same day, our aim is to get your goods to you next day. Orders placed after 11.30am will be despatched the next working day. Diamond & Casino TV Cabinets are delivered by 2 person home delivery service with a 5-7 working day delivery timeframe. Pre-booked delivery slots required, deliveries are Mon-Fri only. Orders placed on weekends will be despatched on Monday morning. Orders placed on bank holidays will be despatched the next available working day Mon-Fri, not including weekends.

Once your order had been dispatched, you will be emailed by the shipping company with tracking details for your order.

If you wish to change your order, accidentally ordered the incorrect item or size then please contact us as soon as possible on 0161 7625222 so we can have this amended immediately. You can also cancel your order prior to dispatch by contacting us directly.

In the unlikely event your item arrives damaged or is incorrect from what you ordered then please contact us as soon as possible on 0161 7625222 so we can have replacement items sent out to you and uplift the incorrect/damaged items. For further details please see our Terms & Conditions

We understand that in some circumstances a product may not be suited to your needs once purchased, we aim to do everything we can to help. Please find information on returns & cancellations in our Terms & Conditions.

Product Information

All the TV brackets we sell come with the fixing needed to attach your screen to the bracket. Fixings for a standard wall installation are also included, however some additional fixings may be required for non-standard installations.

The most accurate method for determining whether a bracket will fit your TV is to measure the distance between the 4 mounting holes on the rear of the set.

The VESA Interface Standard defines the distance in millimeters between the four mounting holes on the back of a TV (distance horizontally x distance vertically). VESA is a standard used for TV brackets and wall mounting systems, adopted by most TV brands.

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